7u7j Privacy Policy

1. Data We Collect

7u7j Casino collects personal data from players in Bangladesh through a variety of means including account registration, identity verification, gameplay activity, payment transactions, and communications with our support team. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy. The categories of personal data we collect are as follows:

1.1 Registration Data

When you create a player account on 7u7j, we collect the following information: your full legal name as it appears on your government-issued identity document; your date of birth; your residential address in Bangladesh (including division, district, and upazila); your mobile phone number; and your email address. This data is collected to create and manage your account, verify your identity and age, and communicate with you regarding your account activity.

1.2 Identity Verification (KYC) Data

Before processing any withdrawal from your 7u7j account, we are required to verify your identity. During the KYC process, we collect: scanned or photographed copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence; a recent proof of address document such as a utility bill or bank statement dated within the last 90 days; and in certain cases, a selfie photograph holding your identity document for liveness verification. This data is processed by 7u7j's certified KYC verification partner and is retained securely in compliance with applicable data retention obligations.

1.3 Financial Data

To facilitate deposits and withdrawals, 7u7j collects financial information including your bKash, Nagad, Rocket, or Upay mobile wallet numbers; the last four digits of any Visa or Mastercard used for transactions; your bank account details where bank transfer is the selected payment method; and a record of all transaction amounts, dates, references, and statuses. Full payment card numbers are never stored on 7u7j's servers — card payment processing is handled entirely by our PCI-DSS certified payment processing partners.

1.4 Technical & Usage Data

When you use the 7u7j platform, we automatically collect certain technical information including: your IP address and approximate geographic location derived from it; the type and version of the device and browser you are using; your operating system; session start and end times; pages and games visited during each session; betting and wagering history; and technical error logs. This data is used to maintain platform security, detect fraud, personalise the user experience, and improve platform performance.

1.5 Communications Data

When you contact the 7u7j support team via live chat, email, or any other channel, we retain a record of the communication including the date, time, content of the conversation, and the resolution reached. These records are retained to ensure quality of service, resolve disputes, and satisfy any applicable legal or regulatory obligations to maintain records of customer interactions.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, address, email, phone	Account creation & management
KYC / Identity Data	NID copy, selfie, proof of address	Age & identity verification
Financial Data	bKash number, card last 4 digits, transaction history	Payment processing & AML compliance
Technical Data	IP address, device type, session logs	Security, fraud prevention, UX improvement
Communications Data	Live chat transcripts, email records	Support quality & dispute resolution

2. How We Use Your Data

7u7j processes your personal data for the following specific purposes. In each case, the legal basis for processing is identified alongside the purpose. We do not process your data for any purpose that is incompatible with those listed below.

• Account Management: To create, maintain, and manage your player account, including updating your details, processing password resets, and administering account security. Legal basis: performance of a contract.
• Identity Verification: To verify that you are who you claim to be and that you meet the minimum age requirement of 18 years before processing any withdrawal. Legal basis: compliance with legal obligations and legitimate interests in preventing fraud.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer). Legal basis: performance of a contract.
• Responsible Gaming Monitoring: To monitor player behaviour patterns for signs of problem gambling and to apply any responsible gaming limits, cooling-off periods, or self-exclusions that have been requested by the player or triggered by our responsible gaming systems. Legal basis: legitimate interests in player welfare and legal obligations.
• Fraud & Crime Prevention: To detect and investigate suspicious account activity, money laundering, bonus abuse, multi-accounting, and other forms of fraud or prohibited conduct. Legal basis: legitimate interests and compliance with legal obligations.
• Platform Improvement: To analyse gameplay patterns, session data, and user behaviour to improve the design, performance, and game selection of the 7u7j platform. Legal basis: legitimate interests in improving our services.
• Marketing Communications: To send you promotional emails, SMS messages, and in-platform notifications about bonuses, tournaments, new games, and seasonal offers — but only where you have given your explicit consent to receive such communications. Legal basis: consent. You may withdraw consent at any time.
• Legal Compliance: To fulfil any obligations imposed by applicable law, including anti-money-laundering regulations, data protection obligations, and responding to lawful requests from regulatory or law enforcement authorities. Legal basis: compliance with legal obligations.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of our interactions for quality assurance purposes. Legal basis: performance of a contract and legitimate interests.

3. Data Sharing & Disclosure

7u7j does not sell, rent, or trade your personal data to any third party. However, in the course of providing our services, we share your data with the following categories of trusted service providers and in the following specific circumstances:

3.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in delivering the 7u7j platform and its associated services. These include: KYC identity verification partners; payment processing companies handling bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions; cloud hosting and data storage providers; game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi; customer support platform providers; and fraud detection and analytics services. All service providers are bound by data processing agreements that strictly limit their use of your data to the specific services they provide to 7u7j.

3.2 Legal & Regulatory Disclosure

7u7j may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities in response to a lawful court order, subpoena, legal process, or regulatory investigation. In such cases, we will disclose only the minimum data necessary to comply with the legal requirement and will, where permitted by law, notify the affected player of the disclosure.

3.3 Anti-Money-Laundering Obligations

As part of our compliance with applicable anti-money-laundering frameworks, 7u7j may be obligated to report suspicious transactions or activity to relevant financial intelligence units or authorities. Such reporting is mandatory and does not require player consent. 7u7j is legally prohibited from disclosing to you that such a report has been made.

3.4 Business Transfers

In the event that 7u7j undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, 7u7j will take all reasonable steps to ensure that the receiving entity provides an equivalent level of data protection. Affected players will be notified by email prior to any such transfer taking effect, and the option to close your account before the transfer will be made available.

4. Cookies & Tracking Technologies

The 7u7j platform uses cookies and similar tracking technologies to enhance your user experience, maintain session security, analyse platform usage, and deliver relevant content. This section explains the types of cookies we use and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits, maintain your session state, and remember certain preferences. Cookies do not contain executable code and cannot carry viruses or install malware on your device.

4.2 Types of Cookies Used by 7u7j

• Strictly Necessary Cookies: These cookies are essential for the operation of the 7u7j platform. They maintain your login session, remember your account settings, and ensure the security of your browsing session. These cookies cannot be disabled without disrupting core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players interact with the 7u7j platform — including which pages are visited most frequently, how long sessions last, and where players navigate from. This data helps us identify usability issues and improve the overall platform experience.
• Functionality Cookies: These cookies remember your platform preferences such as language settings (English), preferred game categories, and display options, so that you do not have to reconfigure them on each visit.
• Targeting & Marketing Cookies: With your consent, 7u7j may use cookies to record your browsing behaviour on the platform so that we can deliver promotional content and bonus offers that are relevant to your interests and gaming habits. You can withdraw consent for these cookies at any time via the cookie settings panel on the platform.

4.3 Managing Cookie Preferences

You can manage your cookie preferences at any time via the cookie settings panel available on the 7u7j platform. You may also configure your browser to block or delete cookies, although doing so may affect the functionality of certain platform features. Note that strictly necessary cookies cannot be disabled without logging out of the platform.

5. Data Security

7u7j takes the security of your personal data extremely seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Key security measures employed by 7u7j include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and 7u7j's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This prevents interception of your data by third parties during transmission.
• Password Hashing: Player passwords are stored as one-way cryptographic hashes using bcrypt or equivalent algorithms. 7u7j staff cannot view or retrieve your plain-text password under any circumstances.
• Two-Factor Authentication: 7u7j offers optional two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA via your account security settings to add an additional layer of protection against unauthorised access.
• Access Controls: Access to player personal data within 7u7j's internal systems is restricted on a strict need-to-know basis. Only authorised staff with a legitimate operational reason are permitted to access player data, and all such access is logged and audited.
• Regular Security Audits: 7u7j's platform infrastructure undergoes regular penetration testing and security audits conducted by independent third-party security specialists to identify and remediate vulnerabilities proactively.
• PCI-DSS Compliance: Payment card data is processed exclusively through PCI-DSS certified partners. 7u7j does not store full card numbers, CVV codes, or card expiry dates on its own servers at any time.
• Data Breach Response: In the event of a data security incident that poses a risk to your personal data, 7u7j will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and implement remedial measures.

6. Data Retention

7u7j retains your personal data for as long as your player account remains active and for a defined period thereafter, as set out in the table below. Retention periods are determined by the purpose for which the data was collected, applicable legal and regulatory requirements, and operational necessity.

Data Type	Retention Period	Basis
Account & Registration Data	Duration of account + 5 years after closure	Legal obligation & dispute resolution
KYC / Identity Documents	Duration of account + 5 years after closure	AML regulatory requirement
Financial Transaction Records	7 years from transaction date	Financial regulatory obligation
Technical & Usage Logs	13 months from collection	Security monitoring & fraud detection
Support Communications	3 years from last interaction	Dispute resolution & quality assurance
Marketing Preferences	Until consent is withdrawn	Consent-based processing

Upon expiry of the applicable retention period, personal data is either securely deleted from 7u7j's systems or anonymised in a manner that permanently prevents re-identification. Where anonymisation is used, the resulting anonymised data sets may be retained indefinitely for aggregate statistical and analytical purposes.

7. Your Privacy Rights

As a player on the 7u7j platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a clear description of the right you wish to exercise. We will respond to all valid requests within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that 7u7j holds about you, together with information about how it is processed and on what legal basis.
• Right to Rectification: If any personal data held by 7u7j about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your email address and phone number can be updated directly within your account settings panel.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no other lawful basis for continued retention. Note that this right is subject to our legal obligations to retain certain data for defined periods (see Section 6).
• Right to Restrict Processing: In certain circumstances, you may request that 7u7j restricts the processing of your personal data — for example, while you contest the accuracy of the data or while a complaint is being investigated.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that it be transferred to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where 7u7j is relying on legitimate interests as the legal basis for processing. You also have the absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent — such as the receipt of marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Policy Updates & Contact

7u7j reviews this Privacy Policy on a regular basis and reserves the right to update it at any time to reflect changes in our data practices, applicable law, or the services we offer. The version number and effective date at the top of this document will be updated whenever a new version is published.

Where changes are material — meaning they significantly affect your rights or how we process your data — 7u7j will notify all registered players by email to the address associated with their account at least 14 days before the updated policy takes effect. For minor clarifications or corrections that do not substantively affect player rights, the updated policy will take effect immediately upon publication.

Your continued use of the 7u7j platform after an updated Privacy Policy has taken effect constitutes your acceptance of the revised practices. If you do not agree with any changes, you should stop using the platform and contact [email protected] to request account closure and data deletion in accordance with your rights under Section 7.

If you have any questions, concerns, or complaints about this Privacy Policy or about 7u7j's handling of your personal data, please contact us directly. Our English-speaking support team is available 24 hours a day, 7 days a week, and will respond to privacy-related enquiries within 2 business hours via live chat and within 24 hours via email.

Data Controller: 7u7j Casino — https://7u7j.app
Contact Email: [email protected]
Support Hours: 24 hours, 7 days a week (Bangladesh Standard Time, UTC+6)
Response Time: Under 90 seconds via live chat; within 24 hours via email